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Bristol Van & Courier Privacy Policy

Last updated: 22 September 2026

 

1. Introduction

 

Paul Rogers, trading as Bristol Van & Courier (“BVC”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a courier quote, make a booking, contact us or use our courier services.

We handle personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Who We Are

 

Bristol Van & Courier is a courier business operated by Paul Rogers as a sole trader.

For data protection purposes, Paul Rogers is the data controller responsible for personal information processed by Bristol Van & Courier.

 

3. Personal Information We Collect

 

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.

  • Collection and delivery addresses or postcodes.

  • Details about items you ask us to transport.

  • Preferred collection and delivery dates and times.

  • Access instructions and special delivery requirements.

  • Quote requests, correspondence and customer service communications.

  • Booking, invoice and payment records.

  • Website usage and technical information collected through cookies or analytics tools.

Please only provide personal information that is relevant to your enquiry or booking.

 

4. How We Collect Your Information

 

We may collect information when you:

  • Complete a quote or contact form on our website.

  • Contact us by telephone, email or WhatsApp.

  • Request or confirm a courier booking.

  • Provide collection, delivery or recipient details.

  • Make a payment or receive an invoice.

  • Visit our website, where analytics or cookies are enabled.

Where a business customer provides recipient information on behalf of another person, that information may also be processed to complete the delivery.

 

5. How We Use Your Information

 

We use personal information where necessary to:

  • Respond to enquiries and provide courier quotations.

  • Arrange and carry out collections and deliveries.

  • Contact customers and recipients about deliveries.

  • Confirm bookings and communicate service updates.

  • Process payments and issue invoices.

  • Maintain business, accounting and tax records.

  • Handle complaints, disputes or insurance-related matters.

  • Meet legal and regulatory obligations.

  • Understand website usage and improve our services.

We do not sell your personal information.

 

6. Our Lawful Basis for Processing

 

We process personal information under one or more of the following lawful bases, depending on the circumstances:

Contract: To provide a quote at your request, arrange a booking or carry out a delivery.

Legal obligation: To comply with applicable tax, accounting or other legal requirements.

Legitimate interests: To manage our business, respond to enquiries, maintain appropriate records, improve our services and handle disputes, where these interests do not override your rights.

Consent: Where consent is required, including for certain non-essential cookies or optional marketing communications.

 

7. Who We Share Information With

 

We may share relevant information with third parties where reasonably necessary to operate our business or provide our services, including:

  • Customers, recipients or authorised contacts involved in a delivery.

  • Wix, as our website platform and form provider.

  • Google Analytics, where enabled, to help us understand website usage.

  • Payment service providers involved in processing transactions.

  • Accountants, insurers or professional advisers where necessary.

  • Government authorities or regulators where legally required.

We only share information that is reasonably necessary for the relevant purpose. We do not sell personal information or share it with third parties for their unrelated marketing.

Some service providers may process information outside the UK. Where this occurs, we will take steps required by applicable data protection law to protect that information.

 

8. How Long We Keep Your Information

 

We aim to retain routine quote enquiries and customer service information for no longer than six months, unless there is a legitimate reason to retain it for longer.

Some information, including booking, invoice, payment, tax or insurance-related records, may need to be retained beyond six months to meet legal obligations, maintain appropriate business records, resolve disputes or establish and defend legal claims.

HMRC generally requires self-employed business records to be kept for at least five years after the relevant 31 January submission deadline.

When information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

 

9. Data Security

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to what is reasonably necessary to operate the business and provide our services.

No method of electronic storage or transmission can be guaranteed to be completely secure.

 

10. Cookies and Google Analytics

 

Our website uses Google Analytics to help us understand how visitors use the website, such as which pages are visited and how the website performs.

Google Analytics may use cookies or similar technologies and collect technical or usage information, which may include device, browser and online identifiers.

We use this information to assess website performance and improve the visitor experience.

Where consent is legally required for analytics cookies or similar technologies, these will only be used after the visitor has provided consent. Visitors should be able to manage their preferences through the website's cookie settings.

Google may process information in accordance with its own privacy terms. Further information is available at:

https://policies.google.com/privacy 

 

11. Your Data Protection Rights

 

Depending on the circumstances, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your information.

  • Ask us to restrict certain processing.

  • Object to certain uses of your information.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us using the details in this policy.

 

12. Complaints

 

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/ 

 

13. Third-Party Websites

 

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

 

14. Changes to This Privacy Policy

 

We may update this Privacy Policy to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with the updated revision date.

 

15. Contact Us

 

For questions about this Privacy Policy or how your personal information is handled, please contact:

Paul Rogers trading as Bristol Van & Courier

Email: paul@bristolvanandcourier.co.uk

Telephone: 0747 117 8626

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